Home > Shipping & Tracking

Shipping & Tracking

SHIPPING RATES & DELIVERY MODES

We offer standard  delivery options for each delivery destination.

Please select your delivery destination from the list of states below to view charges and information on duties and taxes.

STANDARD DELIVERY

(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 3 - 5 WORKING DAYS)

ORDER STATUS

You may view your order status in ‘My Orders’ under ‘My Account’ upon signing in.
Your order status is reflected next to your order number.

We regret to inform you that you will not be able to cancel or make amendments to your order if you opt for guest checkout. We recommend that you register for an account before placing your order to be able to do so.

Pending - Your order has been successfully placed Processing - Your order is currently being processed
Picked - Your item(s) is currently being picked
Shipped - Your order has been sent to the designated courier company. You will receive a notification email with tracking number sent to you
On hold - Your order is currently pending for more information before we are able to proceed with your order
Pending Cancellation - Your request for cancellation has been received
Cancelled - Your order has been cancelled

ORDER TRACKING

Once your order is shipped, you may track your order in ‘My Orders’ under ‘My Account’ upon signing in.
Click on the ‘View Order’ button that corresponds to your order number, and select ‘Shipment’ to view your tracking number. Alternatively, you may refer to the tracking number in the shipment confirmation email.

Thereafter, you may refer to the ‘Shipped By’ field to identify the designated courier company and visit the respective online tracking system of the designated courier company.

Shipped By Tracking Number

<Designated Courier Company>

<Tracking Number>

Next, enter your Tracking Number into the relevant field to track your order.
Kindly note that it may take up to 24-48 hours for tracking information to be updated on the online tracking system of the designated courier company.